In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, Jack Newkirk, Enterprise Sales Consultant, and Dominic Donatoni, Senior Enterprise Client Sales crack open the treasure chest that is the voice channel — dispelling the misconception that “voice is dead.” With 58% of guests calling before booking, they highlight how personalized interactions drive higher ADR and how removing barriers for both guests and agents improves conversion rates. They also discuss reducing reservation team turnover, a $1.2M revenue recovery case study, and strategies to align marketing, revenue, and operations for stronger direct bookings.